Refund Policy

Last Updated: December 2025

This policy explains your rights to a refund and the terms and conditions for refunds for the Customer Feeling service.

1. General Refund Policy

We provide a simple and fair refund policy. We understand you might not be completely satisfied with the service, and in such cases, we are here to help.

              Quick Summary: You can request a full refund within 14 days of purchase if you have not yet used the service.
            

2. Refund Period

2.1 Refund Period Duration

You have 14 days from the date of payment completion to request a full refund. The refund request must be submitted within this period.

2.2 Period Start

The refund period begins from the date of receiving payment confirmation from PayPal, not from the date of requesting the first report.

3. Refund Conditions

3.1 When You Can Get a Full Refund

You can receive a full refund if:

You have not used any of the purchased report credits.
No reports have been requested after purchase.
The refund request was submitted within 14 days of purchase.

3.2 Partial Refund

If you have used part of the report credits, you can receive a partial refund based on the remaining number of reports. For example:

If you purchased a 20 Reports Pack ($50) and used only 5 reports, you can refund $37.50 (based on 15 remaining reports).
If you purchased a 1 Report Pack ($5) and used it, no refund can be provided.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please Contact Us providing:

The email used for the purchase.
The purchase date.
The PayPal Transaction ID (if possible).
The reason for the refund request.

4.2 Request Processing

We will review the refund request within 3-5 business days. If approved, the refund will be processed via PayPal.

4.3 Refund Crediting Time

It may take 5 to 10 business days for the refunded amount to appear in your account, depending on PayPal's and your bank's policy.

5. Non-Refundable Cases

Refunds are not possible in the following cases:

The 14-day period from the date of purchase has expired.
All purchased report credits have been used.
The purchase was due to customer error (e.g., purchasing the wrong pack).
Repeated refund requests for the same purchase.
Violation of the Terms and Conditions.

6. Monthly Subscriptions

6.1 Subscription Cancellation

If you purchased the Monthly Subscription pack, you can cancel at any time. The subscription will stop from the following month.

6.2 Current Month Fee Refund

Current month fees are non-refundable if the service has been partially used. However, if you haven't used the service at all within the first month, you can request a full refund within 14 days of purchase.

7. Exceptions and Special Cases

7.1 Technical Issues

If you encounter a technical problem preventing you from using the service, please Contact Us immediately. We may offer an alternative solution or partial refund depending on the situation.

7.2 Dissatisfaction with Report Quality

If you are dissatisfied with the quality of the report, please contact us providing specific details. We may offer a replacement report or partial refund.

8. Denied Refunds

If a refund request is denied, we will provide a detailed explanation. You can appeal if you believe the decision is unfair.

9. Refund Processing Fees

We do not charge extra fees for the refund process. The refund is made directly to your PayPal account without any deductions from our side.

10. Contacting Regarding Refunds

To inquire about refunds or request a refund, please Contact Us providing all necessary details.

11. Policy Amendments

We reserve the right to amend this policy at any time. You will be notified of any material changes via email.