Refund Policy

This policy explains your rights to a refund and the terms and conditions for refunds for the Customer Feeling service.

1. General Refund Policy

This policy applies to report credits purchased through a Customer Feeling account. Refund eligibility depends on the payment date and the status of the related credits and report requests.

2. Refund Period

2.1 Refund Period Duration

You have 14 days from the date of payment completion to request a full refund. The refund request must be submitted within this period.

2.2 Period Start

The refund period begins from the date of receiving payment confirmation from PayPal, not from the date of requesting the first report.

3. Refund Conditions

3.1 When You Can Get a Full Refund

You can receive a full refund if:

• You have not used any of the purchased credits.
• No reports have been requested after purchase.
• The refund request was submitted within 14 days of purchase.

3.2 Partial Refund

If you have used part of the credit balance, you may request a partial refund calculated from the unit price within the same pack and the number of available, unused credits. A credit reserved for a request in progress, or consumed after report delivery, is not included. For example:

• If you purchased 20 credits for $50 and used 5 credits, you may request a $37.50 refund for the 15 available, unused credits.
• If you purchased one credit for $5 and used it, no refundable balance remains.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please Contact Us providing:

• The email linked to the account that made the purchase.
• The purchase date.
• The order number and PayPal transaction ID, if available.
• The reason for the refund request.

4.2 Request Processing

We will review the refund request within 3-5 business days. If approved, the refund will be processed via PayPal.

4.3 Refund Crediting Time

It may take 5 to 10 business days for the refunded amount to appear in your account, depending on PayPal’s and your bank’s policy.

5. Non-Refundable Cases

Refunds are not possible in the following cases:

• The 14-day period from the date of purchase has expired.
• All purchased report credits have been used.
• The purchase was due to customer error (e.g., purchasing the wrong pack).
• Repeated refund requests for the same purchase.
• Violation of the Terms and Conditions.

6. Exceptions and special cases

6.1 Technical issues

If you encounter a technical problem preventing you from using the service, please Contact Us immediately. We will check the request status and may reprocess it, release a reserved credit, or offer a refund depending on the circumstances.

6.2 Dissatisfaction with report quality

If you are dissatisfied with the quality of the report, please contact us providing specific details. We will review the details and may correct or regenerate the report, or offer a refund depending on the circumstances.

7. Denied refunds

If a refund request is denied, we will provide a detailed explanation. You can appeal if you believe the decision is unfair.

8. Refund processing fees

We process refunds through the original payment method. Customer Feeling does not add a refund processing fee, although PayPal or a financial institution may apply its own terms.

9. Contacting us about refunds

To inquire about refunds or request a refund, please Contact Us providing all necessary details.

10. Policy amendments

We reserve the right to amend this policy at any time. We will publish the latest update date and provide appropriate notice of material changes. An amendment will not reduce rights attached to purchases made before it was published.