Privacy Policy
We at Customer Feeling take your privacy very seriously. This policy explains how we collect, use, and safeguard customer and user data.
1. Data We Collect
1.1 Email Information
We collect your email addresses when you create an account or pay for the service. Your email is used to communicate regarding the service and deliver the requested reports.
1.2 Google Maps Links
When requesting a report, you provide your Google Maps branch link. we use this link solely to collect public ratings and reviews available on Google Maps.
1.3 Usage Data
We may collect information on how you use the service, such as the number of reports requested and dates. This information helps us improve the service.
2. AI Data Processing
2.1 How We Use AI
The service utilizes advanced AI models to analyze ratings and reviews. Text is processed to extract:
- Customer sentiment tone (positive, neutral, negative)
- Key strengths and weaknesses
- Primary themes mentioned
- Recommendations and suggested improvement points
2.2 Data Privacy in Processing
Data sent for AI processing is treated with full confidentiality. We do not retain copies of original data after report generation, except for aggregated statistical purposes.
3. Use of Data
We use collected data for the following purposes:
- Providing the service and generating requested reports
- Sending reports and notifications via email
- Improving service quality and algorithms
- Complying with legal and regulatory obligations
- Preventing fraud and unauthorized use
4. Data Sharing
We do not sell or share our customers’ data with third parties for marketing purposes. We may share data only:
- With trusted service providers who assist us in offering the service (e.g., email services)
- When required by law
- To protect our rights or the rights of other users
5. Data Security
We take reasonable security measures to protect customer data from unauthorized access, modification, or disclosure. However, 100% data security on the internet cannot be guaranteed.
6. Data Retention
We retain customer data as long as the account is active. After account closure, we may retain aggregated data for statistical and analytical purposes for a limited period before deletion.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of certain data (subject to legal obligations)
- Object to the processing of certain data
To exercise these rights, please Contact Us.
8. Cookies
We may use cookies to improve user experience. You can control cookies through your browser settings.
9. Third-Party Services
9.1 Google Maps
We use Google Maps API to collect public data from Google Maps. Please see the Google Privacy Policy for more information.
9.2 PayPal
Payment processing is handled via PayPal. Please see the PayPal Privacy Policy.
10. Changes to Privacy Policy
We may amend this policy from time to time. You will be notified of any material changes via email.
11. Contact
If you have any questions regarding this Privacy Policy or data processing practices, please Contact Us.