Contact Us
Questions about credit packs or an existing request? Use the form below, or open your dashboard to submit a new report request.
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How can we help?
Use this page for questions and support. To request a new report, open the dashboard in your account; the contact form does not create a report request or reserve credits. In the dashboard, choose one business or compare two to five, then select the date range and report language.
Before you buy
Tell us how many businesses you want to analyze and what you need to know about reports or credits. The shop currently offers one credit or a twenty-credit pack, both as one-time purchases.
Help with an existing request
Include the request reference shown in your account, the email linked to that account and the relevant business name. Describe the status or error you see without sending a password or card details.
Credits or downloads
If credits do not appear after confirmed payment, or you cannot download the PDF or Excel file, include the request or purchase reference and describe the problem. Do not attach private report files to the contact form.
Questions about data coverage
For a question about a report period or review coverage, include the Google Maps location link and the relevant dates. Results depend on available public reviews and verifiable publication dates.
Before sending a message
- Choose a subject that says whether this is about purchasing, an existing request, credits, downloads or data coverage.
- Use the email linked to your account and add a request reference if you have one.
- Do not send passwords, payment details or personal information about reviewers.
We will review your question and reply by email. If it concerns a current report, you can also track its status in your dashboard.