Customer Feeling

Terms and Conditions

Last updated: October 2026

Please read these Terms and Conditions carefully before using Customer Feeling. By accessing and using the service, you agree to be bound by all the terms and conditions set forth herein.

1. Service Definition

Customer Feeling analyzes publicly available Google Maps ratings and reviews. A customer may request a report for one business or compare two to five businesses over a selected date range. The currently available report period is 1 to 90 days, counting both the start and end dates. Each new package includes a PDF report and an Excel evidence register, available through the customer account. Results depend on the reviews made available by the data source for the requested period and may not include every review ever published.

2. Permitted Use

You agree to use the service only for lawful purposes. You are prohibited from:

  • Using the service in a manner that violates any local or international laws or regulations.
  • Attempting unauthorized access to the service or its systems.
  • Copying or distributing the service content without express permission.
  • Using the service for unauthorized commercial purposes.
  • Sending offensive or illegal content through the service.

3. Accounts and email

You must register and sign in before buying report credits. Credits, requests, and report files are linked to the account that made the purchase. You are responsible for providing accurate information, protecting your login details, and activity carried out through your account.

4. Payments and Invoicing

4.1 Pricing and Packs

The service currently offers two credit packs:

  • One report credit: $5 USD for one credit.
  • 20-credit pack: $50 USD for 20 credits.

A single-business report uses one credit. A comparison uses one credit per selected business, from two credits for two businesses to five credits for five businesses. Credits purchased through the two currently listed packs do not expire.

4.2 Payment Method

Payments are processed through PayPal. Credits are added to the customer account only after the payment status is confirmed through WooCommerce or PayPal. A browser return after payment is not, by itself, final payment confirmation.

4.3 Future Pricing

We reserve the right to change prices at any time. Changes will not affect credits already purchased unless the law requires otherwise. The current price will be shown in the store before any new purchase is completed.

5. Intellectual Property Rights

Customer Feeling-owned elements of the service, including report design, analysis, and software, are protected by intellectual property rights. The customer receives a license to use the PDF report and evidence register prepared for that request for internal purposes. Rights in public source content remain with their respective owners.

6. Data Confidentiality and Privacy

We are committed to protecting our customers’ data. For more information on how we handle user data, please see our Privacy Policy. Refund requests are governed by our Refund Policy.

7. Disclaimer of Warranties

The service is provided “as is” without any warranties of any kind. We do not guarantee:

  • The accuracy or completeness of all public data made available by the source or conclusions drawn from it.
  • Uninterrupted continuous availability of the service.
  • Absence of errors or technical issues.
  • That the service will meet your specific requirements.

8. Limitation of Liability

Under no circumstances shall Customer Feeling be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the service.

9. Termination of Service

We may suspend an account or restrict access when these terms are breached, the service is misused, or a security or legal requirement applies. This does not alter the refund rights stated in the published Refund Policy.

10. Amendments to Terms

We may amend these Terms and Conditions at any time. We will publish the latest update date and provide appropriate notice of material changes. Amendments apply to use and transactions after publication, subject to rights that arose before the change.

11. Governing Law

These Terms and Conditions are governed by applicable laws. Any dispute arising from these terms will be resolved in accordance with applicable laws.

12. Contact

If you have any questions regarding these Terms and Conditions, please Contact Us. The contact page is for support and enquiries; report requests are submitted from the account dashboard after credits are available.