A clearer summary
Read the themes behind customer praise and complaints without sorting each available review by hand.
Google review analysis One business or a comparison of two to five
Understand what customers say in Google reviews. Compare your locations in one report.
Analyze the available public reviews for one business, or compare two to five businesses over the same date range. Choose a report period from 1 to 90 days, counting both the start and end dates. See recurring praise, complaints and the evidence behind the findings.
Before you request a report
Reports are prepared after review collection and file checks. Delivery is not immediate, and access to older reviews or precise publication dates may be limited.
A reviewable evidence register
Use the separate Excel file to inspect the reviews behind the findings.
A practical discussion
Take the recurring issues to your team and compare them with your operational records.
Credits: One credit per business in the request. A three-business comparison uses three credits and produces one PDF and one Excel evidence register.
Buy credits when you need them
One-time purchases, not a monthly subscription. The listed credits do not expire.
One credit
Enough for one single-business request.
$5
See in the shopTwenty credits
Use credits for separate reports or comparisons across your locations.
$50
See in the shopCredits are assigned to the purchasing account after payment is confirmed. The request cost depends on the number of businesses, not the number of delivered files.
Choose the number of businesses
One business
Examine recurring praise and complaints for one Google Maps location. Uses one credit.
Compare two to five
Compare locations over the same selected date range. One credit per business; one PDF and one Excel evidence register for the request.
Choose start and end dates for the request. Results depend on available public reviews, source coverage and verifiable review dates; they are not a complete historical record.
What is in the report package?
PDF report
A summary of findings, recurring strengths and complaints, and practical points to investigate. Comparisons present the locations together.
Excel evidence register
A separate file recording the accessible reviews included in the analysis, so you can inspect the scope of the findings.
How a request works
- Create an account or sign in, then buy credits in the shop.
- Open your report dashboard. Add each Google Maps location, choose start and end dates, and select the report language.
- Review the business count and credit cost, submit the request, and track its status in your account.
- After processing and file checks, download the PDF and Excel files from your account. A delivery notice is emailed.
A submitted request is not an instant download. Processing can be delayed when review dates or source coverage cannot be verified.
Keep your businesses in My Library
When a new public-review report request is accepted, we add its Google Maps business to My Library in your account and queue a separate review collection. If that business is already saved under the same place identity, we use the existing library entry instead of creating another one.
Saving the business does not reserve another report credit. If it cannot be added to your library, the public report request continues and we show you a notice. The library collection is separate from report collection and may fetch the source again. Google review coverage is not guaranteed, and earlier report requests are not added retroactively.
When is a Google review analysis useful?
A star rating is a useful signal, but it does not say why customers liked or disliked a visit. The report groups subjects found in available public review text and helps you distinguish a recurring complaint from an isolated experience.
If you manage several locations, compare what customers mention at each one over the same selected period. If you run one location, use its findings to discuss specific issues with your team. Check either report against operational records and direct customer feedback before changing a process.
The service works with available public reviews and does not require your Google account password or permission to manage your business listing. The level of detail depends on the reviews available and the dates that can be supported by the source. A report may identify limits in coverage rather than claim to include every historical review.
Read more about Customer Feeling, or contact support with a question.
Frequently asked questions
Is the star rating enough?
A rating does not explain what customers liked or complained about. The report examines themes in the public review text available for analysis.
How many credits does a comparison need?
One per business. A three-business comparison uses three credits and produces one report package.
Do I need to share my Google account?
No. The service uses location links and available public reviews; it does not require your account password.
Does the report include every review in the date range?
Not necessarily. Coverage depends on the source, location identity and verifiable review dates. The report identifies coverage limits rather than implying a complete historical record.
How do I receive the report?
Once processing and file checks are complete, the PDF and Excel files are available in your account and a delivery notice is emailed. Submission is not an instant download.
Does adding a business to My Library use another credit?
No. For newly accepted public-report requests, the business is saved or reused in My Library without reserving another report credit. Library review collection runs separately and coverage may be incomplete.