Contact Us
Use this page for service questions, support, or help with your report request.
Website
Before you send your message
Use the contact form to ask about report packages, get help choosing a suitable number of reports, or explain a problem with an existing request. A specific subject line helps us understand the type of support you need before reading the full message.
If your question concerns a particular report, include the email address used for the request and the name of the business or branch. Do not send a Google account password or sensitive payment details. Customer Feeling works with public Google Maps reviews and does not need access to your account.
Question before purchase
Tell us how many locations you manage and how often you expect to request a report. We can explain the difference between a single report, a report pack, and the monthly option without changing the prices shown on the website.
Help with an existing request
Include the business or branch name, the purchase email, and a short description of the problem. Do not include card information or PayPal login details in the message.
Question about report contents
Review the sample report from the homepage first. If you still have a question about the findings or the scope of the analysis, describe the specific point in the form.
Information that helps us respond
- The business name and relevant branch when the company has more than one location.
- The Google Maps location URL when your question concerns a specific analysis.
- The email address used for the request or payment.
- A short and clear description of the question or problem.
Check the email address and location link before submitting the form. Clear information makes it easier to understand the request and respond without asking for the same details again.